Bria Enterprise Quick Start Guide

The administrator in your organization must sign up for Cloud Solutions at CounterPath and create Bria login credentials for you. Make sure you have received Bria login credentials from the administrator.

We recommend you use a headset with microphone instead of the PC speakers and external microphone.

Step 1: Install Bria Stretto

Download Bria Stretto clients:

• Download and install Windows .exe
• Download and install Windows .msi
• Download and install Mac .dmg

Step 2: Log into Bria Stretto

Make sure to enable both settings:

• Remember login information
• Log in automatically

Step 3: Connect your Headset

Click Softphone > Preferences > Devices and select your headset to use. You can test audio and adjust volume from Test Devices.

Using Bria

Make and accept calls

Make a call:

Enter a phone number or the name of a contact.

Answer a call: 

Accept with video or audio or hang up to reject the call.

Transferring a Call

You have two options for transfer:
• Call First: you talk to the target (the person you are transferring the call to) before transferring a call.
• Transfer now: you transfer the call without speaking to the target. If the target does not answer the call, the call will come back to you.

Attended transfer

Transfer the call to the target after speaking to the target.

1. Click  Transfer this call (Windows) or  Transfer (Mac) at the bottom of the call panel. The call is put on hold. 

2. Type the name or number of the target, use the redial drop-down menu, or drag the target’s contact into the Enter name or number field.

3. Click Call First if it is your default or click the drop-down arrow beside Transfer Now and click Call First.

Bria Stretto phones the target. When the target answers, Transfer Now is enabled

4. Speak to the target. If the target wants to take the call, click Transfer Now (Windows) or Transfer now (Mac). If the target does not want to take the call, click the X at the bottom of the call panel.

Unattended transfer

In an unattended or blind transfer, you transfer the call to the target without talking to the target first.

1. Click  Transfer this call (Windows) or  Transfer (Mac) at the bottom of the call panel. Bria Stretto puts the call on hold.

2. Type the name or number of the target, use the redial drop-down list, or drag the target’s contact into the Enter name or number field.

3. Click Transfer Now if it is your default or click the drop-down arrow beside Call First and click Transfer Now.

Creating a conference call

Create a conference call without an established call.

1. Type a number in Enter name or number.

2. Click  More call options beside  Make a call or  Make a video call and select Start Conference Call.

Bria Stretto connects the first participant.

3. Type a name or a number, use the redial drop-down, or drag a contact into the Enter name or number field and click Add.

Bria Stretto starts a three-party conference call.

4. To add more participants, click  More options for handling this call (Windows) or  More options (Mac) and click Invite to Conference Call.

5. Enter a name or a number, use the redial drop-down list, or drag a contact into Enter name or number at the bottom of the call panel and click Add.

Bria Stretto adds the new participant.

6. Repeat steps 4 and 5 until you have added all the participants to the conference call.

Bria Stretto creates a conference call.

Adding participants to an established call

You can add participants to a one-on-one call or to an existing conference call.

Adding participants to an active call

1. Click  More options for handling this call (Windows) or  More options (Mac) and click Invite to Conference Call from an established call.

2. Type a name or a number, use the redial drop-down, or drag a contact into Enter name or number and click Add. Bria Stretto adds the new participant.

3. Repeat steps 1 through 3 until you have added all the participants to the conference call.

Bria Stretto creates a conference call.