Because the telecom industry is rapidly evolving in a never-ending war against spam, scam calls, and robocalls there may be some undesirable effects. Unfortunately, there may be cases where some business phone numbers can be mislabeled or falsely identified as pam positives. If you feel you are by mistaken in a spam databases please use the following links to report your number:
- For problems calling AT&T:
AT&T uses HiYa to track reports of numbers being problematic. https://hiyahelp.zendesk.com/hc/en-us/requests/new?ticket_form_id=824667 - For problems calling T-Mobile:
T-Mobile has its own portal for customers to report an issue with how a number is being displayed. https://callreporting.t-mobile.com/ - For problems calling Verizon: Verizon has its own portal for reporting issues with DIDs. https://voicespamfeedback.com/vsf/
Alternatively please also consider these links:
- Samsung users: Users who own a newer Samsung phone may have noticed Caller ID information being provided on inbound calls even though you are not paying for the service with your cell phone vendor. The Samsung phone has a Smart Call system that pulls this data from HiYa. https://hiyahelp.zendesk.com/hc/en-us/requests/new?ticket_form_id=824667
- Call Transparency: If you checked the URL provided for T-Mobile entry on this article, you would see they note creating an account with Call Transparency if you are a business. It may be a good idea for a customer with many DIDs to create an account with Call Transparency , as this may be beneficial. https://calltransparency.com/
- Free Caller Registry: Free Caller Registry reports they work with other providers to provide information on business phone numbers. So using this portal for reporting and whitelisting your numbers may correct issues on several carriers. https://www.freecallerregistry.com/fcr/
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