How to manage incoming and outbound calls in Xcally?

  Enter the name/number to transfer to and then confirm.

Placing a call

To make a call :

• Enter the name or number into the call entry field:

         

 

Here you can find a list of available accepted characters:

1. *
2. #
3. +
4. .
5. -
6. (
7. )
8. [
9. ]
10. {
11. }
12. digits 0-9

 

Or use the Dialpad shown clicking the icon

     

    

 

• Then click the Call button  or press Enter to start the call and the in-call panel will appear: 

         

Anytime you click in the call entry field, if one or more calls have been already done during the same Agent work session, the list of them is proposed:

And if you insert digits that match a number already dialed, the list is filtered by these: