How to transfer calls using WebRTC Bar? – LinkedIP

You have more than one way to transfer calls:

Blind (Unattended) Transfer: click thebutton and then the standard Transfer window will appear:

Enter the name or number for the transfer destination and click Transfer: the call is placed to the destination without speaking to the person you're transferring the call to.

Attended Transfer (Call then Transfer): If you want to speak to the callee before transferring the call, you just place the second call (the first one is automatically put on hold)

and then select one of the possible recipients (one amongst the active calls) in the Attended Transfer window. At the end click on Transfer:

The first call is automatically hung up when transferred.

Using the Agent Presence portal: You can access the Agent Presence from the main menu, by clicking on , which you can find in the options menu on the left sidebar. By clicking here, you can get a view (which can be filtered by teams, campaigns, etc.) of the status of all agents, as shown in the following image:

For each online agent the transfer icon will appear. Just click there to transfer.