How to Install the Bitcally Click-To-Dial Chrome Extension? – LinkedIP

What’s about?

Bitcally is a Chrome extension that enables your contact center agents to easily click and dial any phone number within the Google Chrome browser.

User-friendly and efficient, Bitcally requires only a simple installation. Once installed, agents can dial any phone number displayed in their browser and manage the call via WebRTC or Phonebar.

Requirements

The click to dial via Chrome browser works with Chrome Extension Bitcally.

You can download it here, in the Google Chrome Webstore:BitCally - Chrome Web Store

Configuration

After you have installed the extension, click on the Bitcally icon on your Chrome browser bar .
After that, the dialpad will appear.
Click on the “settings” icon .
Configure the options, that depends if you are using the Phonebar or the WebRTC.

Are you using the Phonebar?

Select the Device: Phonebar
Choose the Phonebar Version between Motion and Shuttle, according to the XCALLY product you are using
Prefix: insert any prefix you want to add to all the numbers dialed (if any)
Remote Phonebar Port: check this parameter on the Agent configuration
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Remember to enable Remote Control for the Agent
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Are you using the WebRTC?

Select the Device: WebRTC
Insert the information related to the XCALLY server and agent: URL, Agent ID, Agent Username and Password
Prefix: insert any prefix you want to add to all the numbers dialed (if any)