Overview

Motion Bull is an automated outbound dialer that dial numbers from Contacts in a List and then connects the call with Agents (Queue Campaign) or alternatively with an IVR (IVR Campaign). This strategy improves call handing efficiency by avoiding agents from dialing numbers manually and they have no downtime. In this way, resources and the agent's occupation time are optimized.

It is also possible to manage several campaigns simultaneously without agent intervention because the system takes care of it and to track outbound call process, agents and campaigns thanks to the realtime environment.

The Dialer can be used for several kind of applications, like:

• Call Back applications

• Booking reminders

• Automatic Surveys

• Tele-selling and Telemarketing

• Tele-alarms

• more...

Campaign pre-requisites

The elements and requisites for a campaign to work include:

• A dialing strategy: Manual or Preview, Progressive, Booked Progressive, Power Dialing and Predictive.
• One or multiple contact lists.
• One or multiple Do Not Contact lists for FCC TCPA/Robocalling compliance.
• One or multiple agents or team.
• One interval to establish a valid period of time to make calls.  Consider that as per FCC you should only make calls between 9 and 6 PM.  Please consult your local regulations for automated dialing.
• An Outbound Trunk.

Agents or team can be engaged in one or multiple dialer campaigns simultaneously.  Agents are logged to campaigns by an Administrator/Supervisor manually so agents do not need to log into a campaign.  However using APIs it is possible to dynamically log in and log out agents or team from specific dialing campaigns. 

Campaign types

Motion Bull Dialer offers two type of campaigns:

• Queue campaign, where the dialer generates calls to contacts in a list and puts the call in a queue. When the contact answers the call, the Agents available in the queue will be able to answer and connect to the contact.  For more information on Queue Campaigns click here https://support.linkedip.com/hc/en-us/articles/360022964691-Queue-Campaigns-Motion-Bull-Dialer-.

• IVR campaign, where the dialer generates calls to contacts from a list and puts the call in an IVR only when the contact answers the call. This type of campaign is usually used for surveys and does not depend on any queue status or availability of any agent in a queue.  For more information on IVR campaigns please click here https://support.linkedip.com/hc/en-us/articles/360024300612-IVR-Campaigns-Motion-Bull-Dialer-.

And in the Real-time environment, you can monitor agents and campaigns in real-time.