YOUR COMPANY offers a desktop application for attendees using Firefox, Safari, and Internet Explorer web browsers as those browsers are unsupported on our platform. Chrome and Edge browsers are supported if your IT Policies do not allow you to install applications.
Click here to download Online Meeting desktop application:
System Requirements:
- Windows 7 (64-bit) or higher / Mac OSX 10.8 or Linux / Ubuntu
- Broadband Internet connection with an Upload and Download speed of 1 Mbps or more
Important: the desktop application is not supported on 32-bit Operating Systems.
When joining a meeting on Firefox, Safari or Internet Explorer web browser you will be prompted to download the Online Meeting Desktop App.
Important: as of 10/29/2020 we will no longer support the use of Internet Explorer on our service.
- First it checks if it is already installed:
- Then, you will be prompted to download and install the app:
- Once complete, you will see the Installation Complete window:
Then you will be able to log in to the meeting:
If you do not see the login screen, there is still a window that offers the Join the meeting button:
The new application can be found in your Start Menu. You may also Pin it to Taskbar, Pin it to Start Menu (Windows) or add it to your Menu Bar or System Tray (Mac).
Important: this application does not require Admin rights.
FAQ
Q: When I'm trying to log in, it just sits on looking for the Online Meeting App.
A: If this is a first installation on the machine and if it sits for more than a couple of minutes, try the following steps:
- Close your web browser.
- Check any anti-virus or firewall software to ensure it is not blocking the Online Meeting.
- Make sure that any pop-up blockers are turned off.
- Open a new web browser (IE, Edge, Safari, Firefox) and try again.
If the application has already been installed, navigate to Start (Windows) or Finder (Mac) and open the application directly.
Q: Does the application make me install it every time?
A: Once the application is installed, it can be used anytime.
The application can be found in the following locations:
Windows 7:
Windows 10:
Mac:
Q: If I log in from the browser, it asks me to install the application again.
A: If you choose to log in from your web browser instead of through the application, your web browser will try to locate the installed application and pop-up message asking to run the application will appear. (Example shown is the Edge web browser)
If there are no pop-ups and it is asking to install the application, open the application directly from Start Menu or Finder as shown above.
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